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In recent months, an Indian phone brand has launched a new phone model which has exploded at least three times in user’s hands since launch. Days ago, one of these explosions resulted in a person in India gaining severe burns, and the company claims to be unsure as to why the problem exists and is recurring.
This was reported to an audience for the first time on Twitter on November 3rd, by user Suhit Sharma, claiming “Never expected this from you #OnePlusNord2Blast see what your product have done. Please be prepared for the consequences. Stop playing with people’s life. Because of you that boy is suffering contact asap.”
The user also shared multiple photos, including the images of the damage to the phone itself and to their clothing and upper thigh. Since the tweet was posted, OnePlus has responded and has reportedly been in constant contact with the customer.
Previous to this incident, Indian Express notes that two other explosions related to the phones have been recorded since launch. One of these was reported by a lawyer, Gaurav Gulati, who was later sent a legal “cease and desist” from the company regarding harmful videos and statements against it. Gulati was also asked to remove previously made tweets.
The other incident was reported by Jimmy Jose on Twitter, describing the explosion of the phone’s charger and the damages caused to the socket. The Twitter user claimed to be grateful to be alive and bring the issue to the company’s attention.
This situation may sound familiar, reminding some people of the explosions and damages surrounding a South Korean company’s Samsung Galaxy Note 7. Reportedly, these events of overheating, exploding, and catching fire were tracked down to be a manufacturing defect and the product has since been recalled and the device has been cancelled. However, according to Gadgets NDTV, these events seem to so far be isolated within India.
Notebook Check News seems to clarify the severity of the injuries, describing them as second-degree burns in particular. OnePlus India is also, allegedly, offering refunds and medical care to users. OnePlus cannot yet name the particular cause of the explosions, but does note that third-party chargers may damage the batteries. They have not put a manufacturing error in the batteries out of the questions. It is unlikely to be a design flaw.
Business Today has also made an interesting report, noting that another device explosion, concerning the Xiaomi Mi 11 Lite 4G, has also surfaced. This concerns another company, but still occurred in India, oddly enough.