One of the main benefits of the popular rideshare service is that after a night out, Uber provides a safe trip home. The goal is for you to arrive home under the protection of a sober driver. However, as recently reported there are too many instances when the situation becomes unsafe either for the passenger or the driver.
If you have suffered any personal injury as a ridesharing passenger, please call the personal injury attorneys at West Coast Trial Lawyers to learn about your rights and discuss the compensation you may be entitled to.
Whenever an Uber related issue is reported in the United States or Canada, it is sent directly to their Phoenix downtown office where over 130 customer service employees focus solely on safety investigations. Whether a report comes in through the company website, safety hotline, social media or any other contact, Uber uses algorithms to check for trigger words such as “knife” or “fight”.
Once a claim is made, Uber shuts down the incriminated account and immediately contacts the owner. Both accounts may be deactivated at this time in order to preserve public safety.
Urgent cases are sent to a smaller team of investigators. This smaller team first reviews the accused party’s record for complaints and bad reviews. At this point the accused may submit any evidence to defend themselves, such as video car footage or GPS data.
Depending on the claim, the case may be directed to upper management for further review when permanent deactivation is the decision made by a group of investigators. Strangely, Uber does not report sexual misconduct cases to the police in order to protect the privacy of the victims. However, it will contact the authorities if the incident involved physical harm or was a threat to public safety.
Cases may take days to resolve, but Uber prides itself on a quick response time and claims that 80% of complaints are addressed within the hour.