ClickCease Los Angeles' Uber’s Safety Team - Personal Injury Lawyer Los Angeles CA

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California’s Uber’s Safety Team

Uber Personal Injury Claims

One of the main benefits of the popular rideshare service is that after a night out, Uber provides a safe trip home. The goal is for you to arrive home under the protection of a sober driver. However, as recently reported there are too many instances when the situation becomes unsafe either for the passenger or the driver.

If you have suffered any personal injury as a ridesharing passenger, please call the personal injury attorneys at West Coast Trial Lawyers to learn about your rights and discuss the compensation you may be entitled to. Whenever an Uber related issue is reported in the United States or Canada, it is sent directly to their Phoenix downtown office where over 130 customer service employees focus solely on safety investigations. Whether a report comes in through the company website, safety hotline, social media or any other contact, Uber uses algorithms to check for trigger words such as “knife” or “fight” .

Once a claim is made, Uber shuts down the incriminated account and immediately contacts the owner. Both accounts may be deactivated at this time in order to preserve public safety.

Urgent cases are sent to a smaller team of investigators. This smaller team first reviews the accused party’s record for complaints and bad reviews. At this point the accused may submit any evidence to defend themselves, such as video car footage or GPS data.

Depending on the claim, the case may be directed to upper management for further review when permanent deactivation is the decision made by a group of investigators. Strangely, Uber does not report sexual misconduct cases to the police in order to protect the privacy of the victims. However, it will contact the authorities if the incident involved physical harm or was a threat to public safety.

Cases may take days to resolve, but Uber prides itself on a quick response time and claims that 80% of complaints are addressed within the hour.

Uber Physical Assault

There are a plethora of examples when it comes to physical assault in an Uber. Whether it has to do with a drunken passenger or an inappropriate driver, physical altercations happen. In order to protect its drivers and passengers, Uber has created a system built within the app. Some of these systems include:

  • An in app recording of pick up time and routes
  • All payments are made through the Uber app to avoid the exchange of money
  • Uber’s two-way star rating system allows both drivers and riders to rate one another
  • Panic buttons are available in certain countries, as well as alerts that allow you to share you location with a loved one or a friend

Uber Sexual Assault Cases

103 Uber drivers in the United States that have been accused of sexual assault in the past four years. Regardless of safety measures, including Uber’s Unaccompanied Minor Policy, some of these cases even involve underaged individuals. Uber, alongside The National Sexual Violence Resource Center and The Urban Institute< have seperated these incidents into sexual misconduct and sexual assault.

Sexual Assault: Sexual assault implies sexual contact or behavior toward a victim.

Sexual Misconduct: This is a more broad term that describes any unwelcome sexual behavior.

Sexual Misconduct  Sexual Assault 
Staring or leering  Attempted touching of a non-sexual body part
Inappropriate comments or gestures or asking personal questions  Attempted kissing of a non-sexual body part
Comments about someone’s appearance  Attempting to touch a sexual body part 
Flirting Attempting to kiss a sexual body part
Explicit gestures Non-consensual touching of a non-sexual body part 
Displaying indecent materia l Non-consensual kissing of a non sexual body part
Indecent photography without consent Attempting non-consensual sexual penetration 
Soliciting sexual content  Non-consensual touching of a sexual body part
Masturbation / indecent exposure Non-consensual kissing of a sexual body part
Verbal threat of sexual assault Non-consensual sexual penetration 

Available Damages

Accidents happen. If you were injured as a result of someone else’s negligence, you may be entitled to compensation for your losses. Below is a brief explanation of damages. Damages are a type of monetary award that is determined by a court of law to help compensate an aggrieved individual for any losses or injuries sustained as a result of someone’s negligence.

Economic Damages
Economic damages are intended to compensate a plaintiff for losses that a dollar amount can readily be attached to. Economic damages are calculated by determining the amount of out of pocket losses an aggrieved individual has or will expect to incur as a result of their injuries. A few examples of economic losses include

  • Loss of Earning Capacity
  • Medical Bills
  • Lost Wages

Non-Economic Damages
Non-economic damages are essentially intended to cover losses that are thought of as subjective and will not necessarily cover out of pocket losses. Non-economic damages may include compensation for:

  • Emotional Distress
  • Pain And Suffering
  • Loss Of Enjoyment Of Life

Punitive Damages
The third type of damages a California court may award are known as punitive damages. Punitive damages are intended as punishment and are only awarded when a defendant’s behavior is especially harmful. Punitive damages are relatively rare and in fact were only incorporated in 5% of all verdicts. Furthermore, there is no real set standard for calculating and awarding punitive damages. Punitive damages are awarded at the court’s discretion and will vary depending on the specific circumstances of a case.

West Coast Trial Lawyers Is Here to Help

Our personal injury attorneys will not charge you for a consultation. Our clients are represented on a contingency fee basis. If we do not win, you owe us nothing. There is no financial risk to prevent you from reaching out. Our qualified personal injury lawyers are highly-trained and have extensive experience with cases that are similar to yours. We are committed to helping you resolve your legal issues as quickly as possible while receiving the best results.>

If you or someone you know has been injured in an Uber or Lyft accident, reach out to our legal team 24 hours a day by calling us at (213) 927-3700 or email [email protected].


If you have been injured in an accident, you can count on the legal team at West Coast Trial Lawyers to fight for your rights every step of the way. Contact us today to schedule your free case evaluation with a personal injury attorney.
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