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10 Ways Uber and Lyft Riders Can Get Banned

How to Prevent Getting Banned from These Popular Rideshare Apps

Uber and Lyft, two of the top competitors for rideshare services in the United States, offer a simple solution for people who are looking for a safe ride to their next destination. Oftentimes, riders are concerned about the dangers of entrusting a stranger to drive them around, however, drivers also worry about the type of rider they will be providing their services to. There have been many instances where a rider has committed wrongful actions that have resulted in loss of income or physical injuries to a driver. To prevent a rider from committing wrongful acts against a driver, Uber and Lyft established a respective terms of service and community guidelines that educate riders with clear-cut rules of what is and is not allowed for them to do during a trip.

Below, our experienced team of Uber and Lyft accident attorneys at West Coast Trial Lawyers break down rider violations that can cause a rider to become suspended or banned from the app.

10 Uber and Lyft Rider Violations 

Pedestrian Deaths in Los Angeles

  1. Requesting a ride that is designed to fit less passengers than the actual passenger group size. It is considered a violation to request a ride for a party with more passengers than seats available. Many times, riders will order the basic rideshare service, UberX or Lyft, which can seat four passengers at maximum, and will attempt to fit a party of five or more inside. Riders should always ensure that they order the service that is appropriate for the number of passengers they want to transport in the same ride. They should consider ordering an UberXL or Lyft XL so that everybody in their party can be transported safely to their selected destination.
  2. A minor riding alone. Riders under the age of 18 who are unaccompanied by a parent or legal guardian are not allowed to use Uber or Lyft services. All Uber and Lyft users must approve the terms of service that state that they must be 18 and older to request a ride.
  3. Under the influence of drugs or alcohol. It is unlawful for riders to consume drugs or alcohol while inside the rideshare vehicle. While it is common for people to request rideshare services for a night out of partying that involves consuming such substances, they cannot partake in these activities inside the vehicle.
  4. Smoking or vaping. It is unlawful for riders to smoke while in the rideshare vehicle. Doing so can cause harm to the driver and damages to the vehicle. If a driver has evidence of damage caused to the vehicle due to the smoking, they can report the rider and charge them a damage fee. Damage fees for Uber are up to $250 while damage fees for Lyft can range up to $150.
  5. Carrying a weapon. Riders are not allowed to carry a firearm or other types of dangerous weapons while inside the rideshare vehicle. Please read Uber’s Firearm Policy and Lyft’s No Weapon Policy for more information.
  6. Requesting a ride without a child seat for your child. It is listed as the rider’s responsibility to provide the safety seat needed for children. However, both rideshare companies have launched a pilot program in New York City called Uber Car Seat and Lyft Car Seat Mode. This is a service that is provided for riders with children who need car seats. They can call these services if they need a ride and don’t have a car seat on hand.
  7. Discriminating against other riders or the driver. According to Lyft’s Community Guidelines, riders are not allowed to discriminate against drivers or other riders about their “race, skin color, religion, national origin, disability, sexual orientation, sex, marital status, gender identity, age, military status, or any other characteristic protected under law.”
  8. Touching the driver or other riders without their explicit consent. Riders are not allowed to touch others in the vehicle without their consent. There should be no reason to touch another person in a rideshare, and should a reason arise, riders must ask permission first before touching the driver or other rider.
  9. Using “abusive, discriminatory, sexual, or inappropriate language, behavior, or gestures.” This is stated explicitly under Lyft’s Community Guidelines and Uber’s no-sex rule. It is prohibited for sexual acts to be done between riders, drivers, and other passengers in the rideshare vehicle.
  10. Violating road safety laws or urging a driver to violate road safety laws. It is unlawful for passengers to violate road safety rules, such as refusing to wear a seat belt or taking off their seat belt throughout the duration of the ride. It is also against both company’s terms of service and community guidelines for a rider to pressure a driver to violate road safety laws, such as urging them to speed or dropping them off in an unauthorized area.

Rider Violations Can Cause Fines and Accidents 

If a rideshare driver allows for a rider to get away with these violations, they could be held responsible and receive a ticket. These rideshare violations can also contribute to the cause of an accident. In the case of an accident, they could also create damages that could have been prevented. Drivers have the right to refuse to offer their services or end their services to riders who violate the terms of service or community guidelines.

West Coast Trial Lawyers Is Here to Help

In the case of a rideshare accident or fine caused by a rider violation, don’t hesitate to contact the experienced team of Uber and Lyft accident attorneys at West Coast Trial Lawyers. We know rideshare law and can represent you in an insurance claim or case to get you the maximum compensation you deserve. Contact us today by calling (213) 927-3700 or emailing [email protected] to schedule a free, no obligation consultation with our knowledgeable, caring, and compassionate legal team.


If you have been injured in an accident, you can count on the legal team at West Coast Trial Lawyers to fight for your rights every step of the way. Contact us today to schedule your free case evaluation with a personal injury attorney.
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