In most cases, a property owner will usually be responsible for an elevator or escalator accident. But there are exceptions. In many situations, a property owner may have complied with the law and maintained their property as required, but an accident still occurred.
In these cases, the fault will fall on the manufacturer, the installer, or the elevator maintenance company. The manufacturer may be held responsible if part of the elevator fails to work properly. This is an example of a product defect. If your injuries were caused by a product defect, you can make a claim against the manufacturer.
An installer can also be held liable if they installed an elevator or escalator incorrectly.
In some circumstances, the accident was caused because the maintenance company failed to carry out proper maintenance. In such a case, you can file an action against them.