Food Delivery Tipping Systems
Food Delivery Tipping Systems — Insight From Experienced Attorneys
There’s no question that the on-demand food delivery app economy has made eating easier throughout California and the rest of the country. In a survey done in 2016, 10 percent of participants used food delivery services at least once a week. The three most popular food delivery services in Los Angeles are DoorDash, Uber Eats, and Postmates.
There’s no longer a need to leave your home to go to crowded restaurants or even groceries so you can make a meal at home. Food delivery is accessible at the palm of your hand. You can download any food delivery app of your choice and start searching for your cravings within seconds. Even tipping has been made easier through these apps, being given options of several percentages and even the ability to set your desired amount.
However, those tips don’t always make it onto the driver’s account as a bonus for their work. Oftentimes, food delivery drivers earn less than the minimum wage because tips are considered part of their compensation. On top of that, they usually pay for their own gas and car insurance. And to complicate things further, the Bureau of Labor Statistics once rated food delivery driving as the fifth most dangerous job in the U.S, adding to the burden of the job.
In 2019, DoorDash’s CEO made a statement clarifying that the company was no longer going to use customer tips to subsidize delivery workers’ base pay. Before the announcement, the company was using gratuity to supplement what it promised it would pay workers. DoorDash would use a customer tip to compensate the drivers’ minimum promised pay for every delivery that was made. Let’s say that, for example, Marianne works at a restaurant making $6 an hour plus tips, but her tips went toward that $6 an hour, too. This would not be considered as a tip anymore.
Postmates, for its part, has not used tips to subsidize delivery workers’ pay. Nor does Grubhub or Seamless: every tip is directly given to the delivery driver. UberEats also gives the full amount of tips from customers to its delivery workers on top of whatever they earn for the order.
On the grocery delivery front, similar to DoorDash, Instacart also recently paused on counting customer tips towards couriers’ base pay. Similar to DoorDash, the update was heavily impacted by the public’s outcry for workers and customers through stories that were shared from both sides, such as one customer receiving a $10.80 receipt for a delivery despite giving a $10 tip. But now, all tips go directly to the workers.
Those who work under Caviar are permitted to keep all of their tips. None of their tips count towards the base pay. And considering that people working for this company do the deliveries on bicycles, increasing the risk of accidents, their tips are more than well earned.
Despite everything mentioned above, it’s important to keep the following in mind — just in case! If it is an absolute necessity for you to use a delivery app or any other company that subsidizes worker wages with their own tips, the ideal course of action would be to make sure that your money reaches the driver who is delivering your food. A simple method would be to hand the delivery driver cold, hard cash once they are at your front door. That is an absolute guarantee that the full amount is going into their pockets.
However, we understand that these days, it has become more rare for the average person to carry cash on them. As a suggestion, it could also be a good idea to ask the food delivery driver for their personal Venmo, Cashapp, PayPal, or Zelle account in order to ensure they receive the full tip on top of their full paycheck — as it should be.
And just how much should you tip a food delivery person? If you would tip a server in a restaurant, it makes sense that as a consumer, you’d tip the person delivering food to your door. Etiquette-wise, it is customary to tip 10 to 15 percent. If the weather is bad or it’s during a special circumstance like a holiday or a big game night, the tip can go up to 15 to 20 percent.
Furthermore, considering we’re currently living through a global pandemic due to COVID-19, as consumers, we should probably be tipping even more since food delivery drivers are exposing themselves to the virus in service to us. Moreover, at a time when the unemployment rate has spiked to reach an all-time high throughout the country, this is another reason to consider starting to tip at 20 percent.
Other things to keep in mind when tipping:
- It’s rude and foul to leave an intentionally small tip, like spare change or a couple of dollars for an expensive meal.
- Leaving no tip is only appropriate in extreme cases. Situations outside of the food delivery driver’s control or a bad experience with the food don’t qualify as such, usually.
- Tip to acknowledge the work or service that was done for you.
West Coast Trial Lawyers Is Here to Help
If you were involved in a food delivery accident, an attorney at West Coast Trial Lawyers can help you recover financial compensation for the losses you have suffered, including medical bills, property damage, lost wages, and more.
Call us today at (888) 714-8311 or email [email protected] to schedule a free consultation with our experienced, caring, and compassionate legal team.